[2011] Contribution of modelling and maturity model for the performance evaluation of health organizations. Concepts and case studies
by AUGUSTE RAKOTONDRANAIVO, ISABELLE KLEIN, JEAN-PIERRE GRANDHAYE Vol.4 ; Issue n°4, 2011 ; pp.II.1-II.11
Keywords : : Performance evaluation ; Process modelling ; Maturity model ; CMMI ; Health organization
[2012] Continuous Quality Improvement in hospital organizations: toward a new way of thinking
by LAHCEN EL HIKI, CHRISTIAN DELVISAKKE, ABDELHAKIM ARTIBA, CHRISTIAN TAHON Vol.4 ; Issue n°4, 2012 ; pp.II.12-II.21
Keywords : Continuous Quality Improvement ; hospital processes